Refund Policy

This policy applies to brand payments for campaigns and any platform fees charged by SAATHYA. Direct arrangements made outside the platform are not covered.

When a brand funds a paid collaboration through SAATHYA, the payment is held securely until the agreed deliverables are submitted and accepted.

Funds are released to the creator once the brand confirms delivery. Until release, the brand may request a refund under the conditions below.

A refund may be issued when:

• The creator fails to deliver the agreed content within the timeline and no extension is granted.
• The delivered content materially breaches the campaign brief and cannot be reasonably remedied.
• The campaign is cancelled by the brand before a creator has been shortlisted or has begun work.
• A duplicate or erroneous payment is identified and verified.

The following are generally not eligible for a refund:

• Platform fees for campaigns that have already been published and received applications.
• Payments released to a creator after the brand has accepted the deliverables.
• Barter or mixed campaigns where no monetary payment was processed.

To request a refund, contact support through your campaign workspace within 7 days of the issue arising, including the campaign ID and a description of the problem.

Refund requests are reviewed within 7 business days. Approved refunds are credited to the original payment method within 5–10 business days, depending on your bank.

We encourage you to contact us before initiating a chargeback. Unjustified chargebacks may result in account suspension and recovery of disputed amounts.